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Chicago 311 service requests

Chicago 311 takes requests in 99 categories — potholes, rats, graffiti, street lights, abandoned vehicles, and dozens more. Every request becomes a public record. Pick a type below to see how to report it, which department handles it, and how many Chicagoans have filed one.

13,800,074 requests on file, 189,185 of them in the last 30 days. You can report anything on this list online at 311.chicago.gov, by calling 311, or through the CHI311 mobile app.

Streets and Sanitation

  1. Graffiti Removal Request699,248
  2. Garbage Cart Maintenance378,461
  3. Rodent Baiting/Rat Complaint372,528
  4. Abandoned Vehicle Complaint323,631
  5. Tree Trim Request (NO LONGER BEING ACCEPTED)297,183
  6. Tree Debris Clean-Up Request213,119
  7. Weed Removal Request195,208
  8. Tree Emergency165,999
  9. Blue Recycling Cart150,554
  10. Tree Removal Inspection141,860
  11. Sanitation Code Violation109,687
  12. Dead Animal Pick-Up Request105,993
  13. Yard Waste Pick-Up Request93,763
  14. Fly Dumping Complaint93,033
  15. Tree Planting Request90,800
  16. Missed Garbage Pick-Up Complaint61,335
  17. Recycling Pick Up49,339
  18. Ice and Snow Removal Request46,803
  19. Clean Vacant Lot Request38,610
  20. Street Cleaning Request37,657
  21. Snow - Object/Dibs Removal Request16,916
  22. Wire Basket Request8,551
  23. Bee/Wasp Removal5,705
  24. Dead Bird5,489
  25. Recycling Inspection Request2,550
  26. Clean and Green Program Request2,484

Aviation

  1. Aircraft Noise Complaint2,492,474

CDOT - Department of Transportation

  1. Pothole in Street Complaint417,498
  2. Street Light Out Complaint393,232
  3. Traffic Signal Out Complaint182,941
  4. Sign Repair Request - All Other Signs154,185
  5. Alley Light Out Complaint87,105
  6. Alley Pothole Complaint78,269
  7. Sidewalk Inspection Request68,620
  8. Inspect Public Way Request60,890
  9. Sign Repair Request - Stop Sign37,001
  10. Snow – Uncleared Sidewalk Complaint35,311
  11. Street Light Pole Damage Complaint35,193
  12. Sign Repair Request - One Way Sign17,198
  13. Shared Cost Sidewalk Program Request15,650
  14. Vehicle Parked in Bike Lane Complaint11,342
  15. Street Light On During Day Complaint10,081
  16. Street Light Pole Door Missing Complaint6,816
  17. Bicycle Request/Complaint5,566
  18. Sign Repair Request - Do Not Enter Sign5,171
  19. Viaduct Light Out Complaint3,239
  20. Protected Bike Lane - Debris Removal2,035
  21. Snow Removal - Protected Bike Lane or Bridge Sidewalk1,033
  22. E-Scooter694

DWM - Department of Water Management

  1. Water Lead Test Kit Request115,797
  2. Sewer Cleaning Inspection Request81,769
  3. Water On Street Complaint78,040
  4. Check for Leak74,997
  5. Water in Basement Complaint68,145
  6. Open Fire Hydrant Complaint52,075
  7. Sewer Cave-In Inspection Request42,970
  8. No Water Complaint28,970
  9. Water Lead Test Visit Request17,116
  10. Low Water Pressure Complaint15,544
  11. Alley Sewer Inspection Request11,522
  12. Water Quality Concern6,128

DOB - Buildings

  1. Building Violation163,464
  2. Buildings - Plumbing Violation56,946
  3. Vacant/Abandoned Building Complaint45,122
  4. No Building Permit and Construction Violation38,563
  5. Porch Inspection Request3,969
  6. No Air Conditioning1,797

Animal Care and Control

  1. Stray Animal Complaint86,561
  2. Report an Injured Animal62,832
  3. Vicious Animal Complaint46,522
  4. Nuisance Animal Complaint42,384
  5. Pet Wellness Check Request23,328
  6. Coyote Interaction Complaint12,105
  7. Animal In Trap Complaint2,084

BACP - Business Affairs and Consumer Protection

  1. Business Complaints32,562
  2. Cab Feedback25,747
  3. Consumer Fraud Complaint10,696
  4. Consumer Retail Business Complaint5,443
  5. Cable TV Complaint2,888
  6. Shared Housing/Vacation Rental Complaint2,863
  7. Sidewalk Café/Outdoor Dining Complaint2,487
  8. Public Vehicle Complaint2,210
  9. Liquor Establishment Complaint2,127
  10. Wage Complaint1,728
  11. Paid Sick Leave Violation1,680
  12. Ridesharing Complaint1,621
  13. Tobacco - General Complaint1,374
  14. Tobacco - Sale to Minors Complaint1,006
  15. Inaccurate Fuel Pump Complaint694

Finance

  1. Finance Parking Code Enforcement Review44,213

Outside Agencies

  1. E-Scooter Parking Complaint21,474
  2. Divvy Bike Parking Complaint12,493

Health

  1. Restaurant Complaint23,074
  2. Lead Inspection Request2,203
  3. Pushcart Food Vendor Complaint1,593

City Clerk's Office

  1. City Vehicle Sticker Violation24,425

Department of Housing

  1. Home Buyer Program Info Request2,456
  2. Bungalow/Vintage Home Information Request774

Fire

  1. Commercial Fire Safety Inspection Request2,389

The number beside each type is its record count as of the last time this index was built, so treat it as a ranking, not a live figure. Each type's own page queries the dataset directly and shows current totals.

Related

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Source

Counts exclude records the city flagged as duplicates. Department groupings reflect the department that owns the majority of each type's records.