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All 311 request types / Chicago 311

Business Complaints

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by BACP - Business Affairs and Consumer Protection.

30,021

Requests all time

Excludes records the city flagged as duplicates

294

Filed in the last 30 days

down 3% vs the previous 30 days

268

Currently open

Status has not been set to Completed or Canceled

29,750

Completed all time

99% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 337.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 421,442
  2. Ward 271,170
  3. Ward 14893
  4. Ward 25870
  5. Ward 28813
  6. Ward 1763
  7. Ward 11762
  8. Ward 22756
  9. Ward 44742
  10. Ward 16740

Community areas filing the most

  1. Near North Side1,501
  2. Near West Side1,215
  3. Lake View1,167
  4. West Town1,138
  5. Austin1,051
  6. South Lawndale946
  7. Belmont Cragin825
  8. Logan Square776
  9. Loop771
  10. New City740

How these requests come in

  1. Phone Call19,908
  2. Internet5,775
  3. Mobile Device2,345
  4. Alderman's Office1,702
  5. Mail103
  6. E-Mail74
  7. spot-open311-Chicago+Works48
  8. City Department16

Common questions

How do I file a "Business Complaints" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to BACP - Business Affairs and Consumer Protection.
How many "Business Complaints" requests does Chicago get?
30,021 have been filed in total, excluding duplicates the city flagged. 294 came in over the last 30 days, down 3% versus the previous 30 days.
How long does a "Business Complaints" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 99% of all "Business Complaints" requests are marked Completed and 1% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintStreet Light Out ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.