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All 311 request types / Chicago 311

Rodent Baiting/Rat Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by Streets and Sanitation.

364,140

Requests all time

Excludes records the city flagged as duplicates

4,906

Filed in the last 30 days

up 4% vs the previous 30 days

1,635

Currently open

Status has not been set to Completed or Canceled

362,361

Completed all time

100% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 5,019.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 1317,811
  2. Ward 4513,933
  3. Ward 1112,128
  4. Ward 3812,078
  5. Ward 3211,807
  6. Ward 111,544
  7. Ward 3010,778
  8. Ward 4710,309
  9. Ward 2310,208
  10. Ward 159,593

Community areas filing the most

  1. West Town18,874
  2. Lake View15,066
  3. Portage Park14,288
  4. Logan Square13,438
  5. Clearing12,420
  6. Austin10,665
  7. Irving Park10,510
  8. Garfield Ridge10,368
  9. Belmont Cragin10,357
  10. West Ridge9,676

How these requests come in

  1. Phone Call133,712
  2. Internet111,175
  3. Mobile Device66,743
  4. Alderman's Office49,442
  5. Salesforce Mobile App1,508
  6. spot-open311-Chicago+Works635
  7. spot-open311-SeeClickFix361
  8. spot-open311-CHITEXT294

Common questions

How do I file a "Rodent Baiting/Rat Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to Streets and Sanitation.
How many "Rodent Baiting/Rat Complaint" requests does Chicago get?
364,140 have been filed in total, excluding duplicates the city flagged. 4,906 came in over the last 30 days, up 4% versus the previous 30 days.
How long does a "Rodent Baiting/Rat Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 100% of all "Rodent Baiting/Rat Complaint" requests are marked Completed and 0% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.