All 311 request types / Chicago 311

Street Light Pole Door Missing Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by CDOT - Department of Transportation.

6,538

Requests all time

Excludes records the city flagged as duplicates

42

Filed in the last 30 days

down 40% vs the previous 30 days

490

Currently open

Status has not been set to Completed or Canceled

6,010

Completed all time

92% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025Aug 2026. Peak: 132.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

How these requests come in

  1. Phone Call2,366
  2. Internet1,919
  3. Mobile Device1,604
  4. Alderman's Office509
  5. Salesforce Mobile App95
  6. City Department13
  7. spot-open311-SeeClickFix11
  8. WOFromTerraGo11

Common questions

How do I file a "Street Light Pole Door Missing Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to CDOT - Department of Transportation.
How many "Street Light Pole Door Missing Complaint" requests does Chicago get?
6,538 have been filed in total, excluding duplicates the city flagged. 42 came in over the last 30 days, down 40% versus the previous 30 days.
How long does a "Street Light Pole Door Missing Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 92% of all "Street Light Pole Door Missing Complaint" requests are marked Completed and 7% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.