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All 311 request types / Chicago 311

Buildings - Plumbing Violation

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DOB - Buildings.

52,821

Requests all time

Excludes records the city flagged as duplicates

872

Filed in the last 30 days

up 12% vs the previous 30 days

954

Currently open

Status has not been set to Completed or Canceled

50,229

Completed all time

95% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 1,244.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 73,142
  2. Ward 63,002
  3. Ward 202,762
  4. Ward 52,751
  5. Ward 82,571
  6. Ward 172,289
  7. Ward 282,056
  8. Ward 162,013
  9. Ward 42,007
  10. Ward 291,803

Community areas filing the most

  1. South Shore4,662
  2. Austin3,533
  3. Chatham2,183
  4. Greater Grand Crossing2,122
  5. Auburn Gresham1,985
  6. Chicago Lawn1,569
  7. North Lawndale1,499
  8. Englewood1,457
  9. South Chicago1,286
  10. Woodlawn1,278

How these requests come in

  1. Phone Call44,601
  2. Internet5,714
  3. Mobile Device1,783
  4. Alderman's Office678
  5. spot-open311-Chicago+Works18
  6. Salesforce Mobile App9
  7. E-Mail4

Common questions

How do I file a "Buildings - Plumbing Violation" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DOB - Buildings.
How many "Buildings - Plumbing Violation" requests does Chicago get?
52,821 have been filed in total, excluding duplicates the city flagged. 872 came in over the last 30 days, up 12% versus the previous 30 days.
How long does a "Buildings - Plumbing Violation" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 95% of all "Buildings - Plumbing Violation" requests are marked Completed and 2% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.