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All 311 request types / Chicago 311

Sidewalk Inspection Request

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by CDOT - Department of Transportation.

54,331

Requests all time

Excludes records the city flagged as duplicates

895

Filed in the last 30 days

down 9% vs the previous 30 days

12,548

Currently open

Status has not been set to Completed or Canceled

41,008

Completed all time

75% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 1,013.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 212,384
  2. Ward 302,017
  3. Ward 191,934
  4. Ward 381,888
  5. Ward 181,850
  6. Ward 281,778
  7. Ward 451,629
  8. Ward 321,592
  9. Ward 411,584
  10. Ward 91,484

Community areas filing the most

  1. West Town2,112
  2. Portage Park1,790
  3. Belmont Cragin1,750
  4. Dunning1,615
  5. Lincoln Park1,601
  6. Near West Side1,547
  7. Austin1,539
  8. Ashburn1,496
  9. Logan Square1,408
  10. Near North Side1,371

How these requests come in

  1. Internet18,122
  2. Phone Call16,785
  3. Mobile Device10,331
  4. Alderman's Office8,385
  5. Salesforce Mobile App231
  6. spot-open311-Chicago+Works193
  7. spot-open311-SeeClickFix119
  8. City Department58

Common questions

How do I file a "Sidewalk Inspection Request" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to CDOT - Department of Transportation.
How many "Sidewalk Inspection Request" requests does Chicago get?
54,331 have been filed in total, excluding duplicates the city flagged. 895 came in over the last 30 days, down 9% versus the previous 30 days.
How long does a "Sidewalk Inspection Request" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 75% of all "Sidewalk Inspection Request" requests are marked Completed and 23% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.