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All 311 request types / Chicago 311

Consumer Retail Business Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by BACP - Business Affairs and Consumer Protection.

5,532

Requests all time

Excludes records the city flagged as duplicates

67

Filed in the last 30 days

up 14% vs the previous 30 days

109

Currently open

Status has not been set to Completed or Canceled

5,423

Completed all time

98% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 65.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 42263
  2. Ward 28205
  3. Ward 21192
  4. Ward 3174
  5. Ward 6166
  6. Ward 8162
  7. Ward 12151
  8. Ward 50149
  9. Ward 27147
  10. Ward 11145

Community areas filing the most

  1. Near North Side244
  2. Loop198
  3. Austin187
  4. Near West Side182
  5. Lake View179
  6. West Town171
  7. West Ridge165
  8. South Shore160
  9. Belmont Cragin140
  10. Auburn Gresham139

How these requests come in

  1. Phone Call3,146
  2. Internet1,716
  3. Mobile Device515
  4. Alderman's Office121
  5. E-Mail12
  6. State Representatives8
  7. Mail8
  8. City Department3

Common questions

How do I file a "Consumer Retail Business Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to BACP - Business Affairs and Consumer Protection.
How many "Consumer Retail Business Complaint" requests does Chicago get?
5,532 have been filed in total, excluding duplicates the city flagged. 67 came in over the last 30 days, up 14% versus the previous 30 days.
How long does a "Consumer Retail Business Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 98% of all "Consumer Retail Business Complaint" requests are marked Completed and 2% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintStreet Light Out ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.