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All 311 request types / Chicago 311

Ice and Snow Removal Request

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by Streets and Sanitation.

37,697

Requests all time

Excludes records the city flagged as duplicates

0

Filed in the last 30 days

0

Currently open

Status has not been set to Completed or Canceled

37,696

Completed all time

100% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 3,966.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 181,777
  2. Ward 211,644
  3. Ward 341,415
  4. Ward 81,362
  5. Ward 271,350
  6. Ward 91,165
  7. Ward 61,160
  8. Ward 201,008
  9. Ward 28976
  10. Ward 7953

Community areas filing the most

  1. Austin1,517
  2. Ashburn1,443
  3. West Town1,333
  4. Auburn Gresham1,292
  5. Near West Side1,130
  6. Roseland1,095
  7. Logan Square923
  8. Washington Heights904
  9. South Shore895
  10. Lake View825

How these requests come in

  1. Phone Call20,405
  2. Internet8,329
  3. Mobile Device6,997
  4. Alderman's Office1,661
  5. Salesforce Mobile App250
  6. E-Mail26
  7. City Department14
  8. spot-open311-Chicago+Works10

Common questions

How do I file a "Ice and Snow Removal Request" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to Streets and Sanitation.
How many "Ice and Snow Removal Request" requests does Chicago get?
37,697 have been filed in total, excluding duplicates the city flagged. 0 came in over the last 30 days.
How long does a "Ice and Snow Removal Request" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 100% of all "Ice and Snow Removal Request" requests are marked Completed and 0% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintStreet Light Out ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.